SMC Business

They should inform you that they will be paying by redeeming SMC Points. Once a User redeems a selected amount of SMC Points, a screen will appear confirmin...

All redemptions of SMC Points are final and irrevocable. The terms of the cancellation and any refund are agreed upon directly between you and the customer....

The payment for the SMC Points you’ve accumulated will be made to your bank account in cash, via the Tipalti portal you’ve registered to in your onboarding ...

Make sure the customer shows you or your staff member the confirmation screen on their phone. In addition, you will receive an email immediately upon redemp...

During your onboarding process, your Choose Local San Mateo County representative likely guided you through the process of configuring your POS. In most cas...

Yes. Redemption of SMC Points in your business requires a receipt from you to your customer because an exchange of goods was made between you and your custo...

No, a customer can currently use SMC Points only in the store itself.

There may be laws limiting the use of SMC Points to purchase certain goods, like alcohol, tobacco, lottery and pharmaceuticals. The County of San Mateo make...

In this case, the customer can reach out to Choose Local San Mateo County’s support team at [email protected]. 

Each time a redemption of SMC Points is made in your business, you’ll receive a confirmation email with the amount you’ve received for that transaction and ...